The terms between us.

Welcome to LandlordOS. These Terms of Service (the “Terms”) are a binding contract between you and LandlordOS, a sole proprietorship doing business as LandlordOS, with a business address at 717 Brea Canyon Rd, Ste 6, Walnut, CA 91789 (“LandlordOS,” “we,” “us”). They govern your access to and use of the LandlordOS website, application, and any related services (together, the “Service”).

By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. We anticipate forming a business entity in the future; if we do, that entity will succeed to these Terms.

Status

LandlordOS is currently in a prototype phase. Coverage is initially limited to the City of Los Angeles. Rule data is pending legal review. Features may change, be removed, or break.

Who can use LandlordOS

You must be at least 18 years old and able to form a binding contract under applicable law. The Service is intended for landlords, property owners, property managers, and their authorized representatives. You may not use the Service if you've been previously suspended or removed, or if doing so would violate any law where you live.

To use most of the Service you'll create an account. When you do, you agree to:

• Provide accurate information and keep it current.
• Keep your credentials secure, and notify us at privacy [at] landlordos [dot] net if you suspect unauthorized access.
• Be responsible for activity on your account, including property records and any actions logged through it.
• Use only one account, unless we've agreed otherwise in writing.

These distinctions are important, and you agree to them by using the Service:

LandlordOS is not a law firm and is not your lawyer. No attorney-client relationship is created by your use of the Service. Nothing the Service displays — including ordinance summaries, applicability determinations, generated documents, education panels, or any text or graphic produced by the Service — constitutes legal advice. The Service displays information; only a licensed attorney can give you legal advice about your specific situation.

LandlordOS is not a substitute for an attorney, accountant, property manager, or compliance consultant. For decisions with legal, financial, or operational consequences — including evictions, rent increases, lease modifications, property withdrawal, and disputes — you should consult appropriate licensed professionals before acting.

LandlordOS does not guarantee compliance. Even if the Service marks a requirement as complete and produces an audit log, that does not legally guarantee you have complied with any law. Whether you are in compliance is a determination only a court, agency, or competent attorney can make.

LandlordOS does not generate or store legally executed documents. Documents produced by the Service are informational artifacts and proof records. They do not bear legal signatures, are not filed on your behalf with any agency, and are not warranted to satisfy any specific legal requirement.

You retain ownership of the information you enter into the Service (“Your Content”), including property details, uploaded documents, photographs, notes, and similar material. By using the Service, you grant LandlordOS a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely for the purpose of operating and improving the Service for you.

We do not sell Your Content. We do not use Your Content to train machine-learning models without separate written permission. We do not share Your Content with third parties except as described in our Privacy Policy.

You are responsible for the accuracy of Your Content. Determinations the Service produces depend on what you enter; if you misstate a property detail, the Service may produce a determination that is wrong as applied to the real property.

You agree not to:

• Use the Service to evade or violate any law, including landlord-tenant law, anti-discrimination law, fair-housing law, or consumer-protection law. The Service is designed to help you comply with law, not to help you avoid it.
• Enter information about properties you do not own, manage, or have authorization to enter on behalf of an owner or manager.
• Use the Service to harass, threaten, or unlawfully target any tenant or other person.
• Reverse-engineer, scrape, or attempt to derive the underlying rule set, applicability logic, or other proprietary content of the Service for any competing purpose.
• Resell or sublicense the Service without our written permission.
• Upload malicious software or attempt to compromise the security of the Service or other users.

We may suspend or terminate accounts that violate this section.

The prototype phase of the Service is currently free. We may introduce paid features or plans in the future. If we do, we will give you advance notice and an opportunity to choose whether to continue. We will not charge you for new paid features without your express consent.

We attempt to keep ordinance data current and accurate, but we make no guarantee that any rule in the Service reflects the most recent state of the law. Laws change. Effective dates move. Agencies issue interpretations the Service may not yet reflect.

Where the Service indicates a determination is “Provisional” or “Needs Review,” that label means the Service has identified specific reasons your situation may not match the rule as encoded, or that an input may not be authoritative. Treat those labels as direct instructions to verify before acting. See also our separate Compliance Disclaimer.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation.

Without limiting the foregoing, LandlordOS does not warrant that (a) the Service will correctly identify every ordinance that applies to your property; (b) determinations produced by the Service will be legally correct; (c) documents generated by the Service will satisfy any specific legal requirement; (d) audit records produced by the Service will be accepted as evidence in any proceeding; or (e) the Service will be available without interruption or free of errors.

Some jurisdictions don't allow exclusion of implied warranties, so some of the above may not apply to you. You may have additional rights under consumer-protection laws that these Terms don't override.

To the maximum extent permitted by law, LandlordOS will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, or data; loss of goodwill; business interruption; litigation costs; fines, penalties, or judgments in proceedings brought by or against tenants, agencies, or any other party; or any other damages arising out of or relating to your use of, or inability to use, the Service.

LandlordOS's total aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of (a) the amount you paid LandlordOS in the twelve months before the claim arose or (b) one hundred U.S. dollars ($100).

Some jurisdictions don't allow certain limitations. To the extent any of the above is unenforceable in your jurisdiction, it is limited to the maximum extent permitted, and the rest remains in effect.

Indemnification

You agree to defend, indemnify, and hold harmless LandlordOS and its operator from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Service in violation of these Terms, (b) Your Content, (c) actions you take or do not take with respect to any property based in whole or in part on the Service, and (d) your violation of any law or any rights of any third party.

Termination

You may close your account at any time by contacting privacy [at] landlordos [dot] net or using the in-app account-deletion mechanism if available. We may suspend or terminate your account for material violation of these Terms, suspected fraud, or as required by law. On termination, your right to use the Service ends. We will retain Your Content as described in our Privacy Policy.

Informal resolution first

Before either of us initiates arbitration, we agree to try to resolve the dispute informally for at least sixty (60) days. The party with the dispute should email a written description to legal [at] landlordos [dot] net describing the claim and a proposed resolution. We'll respond within thirty (30) days. Most disputes can be resolved at this stage; arbitration is a fallback, not a first step.

Binding arbitration

If informal resolution doesn't work, you and LandlordOS each agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a “Dispute”) through final and binding arbitration, except as expressly set out below. This includes Disputes that arose before you accepted these Terms.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. If AAA is unavailable, you and LandlordOS will jointly select another reputable arbitration provider. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

The arbitration will be conducted by a single neutral arbitrator. The arbitrator has exclusive authority to resolve any Dispute, including threshold questions about the validity, enforceability, or scope of this arbitration provision — except that a court has exclusive authority to decide whether the class-action waiver below is enforceable.

Where and how

Unless you and LandlordOS agree otherwise, the arbitration will take place in Los Angeles County, California, or — at your election as the consumer — by telephone, videoconference, or on documents only without an in-person hearing. The arbitrator's decision will follow these Terms and applicable California and U.S. federal law, and the award will be enforceable in any court of competent jurisdiction.

Arbitration fees

AAA's Consumer Arbitration Rules govern the allocation of arbitration fees. For claims with a value of $10,000 or less, you are responsible only for the consumer's portion of the filing fee under AAA's schedule; LandlordOS will pay the remaining AAA fees and the arbitrator's fees and expenses. For larger claims, the AAA Consumer Rules govern, and the arbitrator may reallocate fees as permitted by those rules and applicable law. Nothing in this section overrides your rights under California law to recover arbitration fees as costs.

Small claims still allowed

Either you or LandlordOS may bring an individual action in small-claims court for any Dispute that qualifies under that court's rules and jurisdictional limits, instead of arbitration. This means you don't have to arbitrate a small claim — small claims are still on the table for both sides. In California, individual small-claims jurisdictional limits change from time to time; the limit in effect at the time of filing applies.

Class-action waiver

Any arbitration or court proceeding under these Terms will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated action. The arbitrator may not consolidate the claims of more than one person or preside over any form of class or representative proceeding.

If a court of competent jurisdiction finds this class-action waiver unenforceable as to a particular claim or for a particular form of relief, only that claim or form of relief will be severed from arbitration and may proceed in court; the remainder of this arbitration provision will remain in full force and effect for all other Disputes. Nothing in this section is intended to waive any non-waivable rights you may have under the California Private Attorneys General Act (PAGA) or other non-waivable representative rights under applicable law.

What stays in court

Either party may bring an action in court rather than arbitration to: (a) seek an injunction or other equitable relief to protect that party's intellectual-property rights; (b) compel arbitration of a Dispute the other party has refused to arbitrate; or (c) enforce an arbitration award. These court actions do not waive the arbitration provision for other Disputes.

Governing law and court venue (if arbitration doesn't apply)

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. For any Dispute that is not subject to arbitration under this section — including any Dispute brought by a user who has opted out of arbitration, any small- claims proceeding, and any action permitted under “What stays in court” above — you and LandlordOS consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and each party waives any right to a jury trial in any such proceeding.

Changes to this section

If we change this arbitration section in a way that materially affects your rights, we will give you reasonable notice and an opportunity to reject the change. If you reject a material change, the version of this section in effect immediately before the change continues to apply to you for any Dispute that arose before the change.

Changes to these Terms

We may update these Terms. If we make material changes, we will provide reasonable notice (by email or an in-app notice) before they take effect. Your continued use of the Service after the effective date of revised Terms constitutes acceptance.

Contact

Questions about these Terms? legal [at] landlordos [dot] net or 717 Brea Canyon Rd, Ste 6, Walnut, CA 91789.